Help & Info - Awesome Experience
At Awesome Experience, we want to make your journey as smooth and enjoyable as possible. Below, you’ll find answers to common questions and helpful information to guide you through our services. Whether you’re planning a tour, booking transportation, or have any questions, we’re here to help.
1. How Do I Book a Tour or Transportation?
Booking with Awesome Experience is simple! You can book directly through our website by selecting the service or tour of your choice. Just follow the prompts, choose your desired date and time, and make your payment. You will receive a confirmation email with all the details of your booking.
If you prefer to book by phone or need assistance, feel free to contact us at [phone number], and our team will be happy to assist you.
2. What Payment Methods Do You Accept?
We accept all major credit and debit cards for online bookings. You can also pay using ATH Móvil or cash in certain cases. Payment must be completed at the time of booking to confirm your reservation.
3. Can I Cancel or Modify My Booking?
Yes, we understand that plans can change. Please refer to our [Cancellation Policy] for details on how to cancel or modify your booking and the applicable refund policies based on the timing of your cancellation. You can cancel or change your booking by contacting us directly.
4. What Should I Bring for Tours and Excursions?
For most tours and excursions, we recommend bringing comfortable clothing, sunscreen, a hat, and a bottle of water. If you’re booking a beach or water-related excursion, bring swimwear, towels, and water shoes. Specific recommendations will be provided in your booking confirmation.
5. Are Your Tours Suitable for Families?
Yes! We offer a wide range of family-friendly tours and excursions. Whether you’re exploring historic San Juan, enjoying a beach day, or discovering Puerto Rico’s natural wonders, our tours are designed to be enjoyable for guests of all ages.
6. Do You Offer Group Rates or Custom Experiences?
Absolutely. If you’re traveling with a group or have special requests, we’re happy to customize an experience to suit your needs. Please contact us at [email address] or [phone number] for group rates and personalized tour options.
7. How Can I Contact You for More Information?
We’re always here to help! If you have questions, need assistance with a booking, or want to know more about our services, feel free to reach out. You can contact us by:
- Phone: [phone number]
- Email: [email address]
- Social Media: Follow us on [social media links] for updates and special offers.
8. What Safety Measures Do You Have in Place?
Your safety is our top priority. All our vehicles are fully insured, regularly sanitized, and maintained to the highest standards. Our drivers are professionally trained, and we adhere to all local safety regulations for transportation and tours.
9. Can I Arrange Airport Transfers?
Yes, we offer convenient and reliable airport transfers to your hotel or destination. You can book your airport transfer online or by contacting us directly. Whether you’re traveling solo or with a group, we have vehicles to accommodate your needs.
10. Where Can I Find Information About Your Prices?
For detailed information about our prices, please visit our Transportation Section or check the specific tour and service pages on our website. Prices are listed for each service, including transportation, tours, and excursions.
Still have questions? Don’t hesitate to reach out! At Awesome Experience, we’re dedicated to making your time in Puerto Rico unforgettable, and we’re here to help you every step of the way.